Consumer
Much better
Well I’ll say they delivered! Took much longer than the ETA’s listed on the website, however I understand especially dealing with sensitive products like these. Giving a 4 star until I can speak on the product, but as far as them being legit, they’re doing great logistically.
Hello,
We’re delighted with your update.
Thank you for your good faith.
If you ever wish to repeat the operation, we’ll give you priority.
We look forward to seeing you again on order.
With all the best
PHARMAHUB.to
Jordan
Fast and efficient
Top product quality, good responsiveness, fast shipping and tracking. Thank you
Hi,
Thank you very much for sharing
We always give the best for every customer and will do our best for your satisfaction
Do not hesitate to contact us for any request.
We wish you a good treatment and hope to see you again for the next order
Sportively
Tristan
Customs
A friend who has been buying from them for over three years recently recommended the store to me. Since then, I’ve placed two orders with them. The first time, my parcel arrived in less than a week. However, the second order I placed last week was confiscated by customs.
I’m waiting for them to get back to me.
Hello
We’re sorry to hear that you’ve given us this note, despite the explanations and information we’ve given you about your requests.
We are not looking for excuses, we are giving you the exact information on the progress of your parcel. The second order has been entered and we are already working on it internally so as not to keep you waiting any longer.
We hope to hear from you soon about this second parcel.
Don’t hesitate to come back if you have any doubts.
Have a nice day,
Sincerely
David Gable
1st
Very very pleased just got one of 2 boxes running late but I’ve had some other stuff that I’ve checked with them with about and maybe promptly answer and reply it makes it real real convenient because I have that paid zella which is attached to my banking account I might pay a little bit more but I feel so much better doing it this way will order from again most definitely
Hello,
Thank you for that positive comment. We are delighted that you are satisfied with our service . Indeed, we put a point of honour to satisfy each of our clients and will not fail to do our best for each case. Glad you felt that. I look forward to seeing you at the command.
Jsbm
UPDATE
Paid via Zelle. Website claims 48 hour response time. It’s been 4 working days and NO response. They got my money. UPDATE. I got a response AFTER posting this review that they received my payment. I’m still not holding my breath. I will be happy to update this review and change the rating when I recieve the product.
Hello,
Thank you for sharing your opinion with us,
In order to see how far along you are in the validation process, please fill in your order number, email address or any other identifying information.
We look forward to hear from you
With all our best
Neil Barker
“Pharmahub.to”
Absolutely first class service in every respect. Everything happened exactly as it was said to and I am extremely happy with my product. Needless to say I would highly recommend these guys to all of you out there and will definitely be using them again in the near future. Please be assured: The process may appear a little complex or even daunting but these guys definitely know what they are doing and fulfil their obligation to the letter. Many thanks for a superb service. Neil
Hello,
Thank you for your kind comments about our service. Your satisfaction is our priority, and we are delighted to have been able to meet your expectations. Our entire team looks forward to welcoming you again for your next orders.
Sincerely
ALEX
Order not shipped even after 7 days
i ordered from the site on 09/07/23 the actual date is 16/07/23 my order status is payment confirmed since 10/07/23 but i got no email regarding shippment, i know the items should be shipped 4/5 days after placing the order at least from euro pharma for Europe country’s.
been 7 days and still nothing. i send 2-3 emails to PharmaHub.to from the contact module and got no answer back. so yeah.
so far not a good experience i can’t recommend ordering from it.
i will keep you guys updated if anything changes.
Hello,
I hope you are well,
I’d like to come back to you regarding your comment,
You sent us an email on Monday, to which we replied, telling you that your parcel was at the top of the preparation list
This one is now on its way. Please check your mailbox for more info.
The transit is going well, we wish you a good reception.
We hope that after this update, you’ll give us a second chance to review your order.
C. Ray
they are legit
Be patient, they are legit. Make your 1st order a small $ amount if you’re understabley skeptical…Shipping does take awhile, around 15 days plus two businesses days to review payment. It took the 4 day to review my 1st payment, they then rushed the shipping at no additional cost. Customer service does reply
Hello
Thank you for taking the time to share your review of the site.
We have made a commitment to you by validating the order.
We spare no effort to give you and our customers complete satisfaction;
On behalf of the whole team, we wish you a very good cycle. Best regards
Michael Malone
The money for my last order was debited…
Thank you PHB for getting in touch I’ll wait the 3-9 days . My past orders were fine thankyou for shining some light on the situation I have been patient now I have some reassurance I feel alot better .Michael
Hi Michael Malone,
We are sorry about this situation.
From the checks it seems that the package is in transit and in motion.
As you have chosen a warehouse outside of the United States, it is quite normal to have a longer delay than before.
The package is already on its way and you will receive it soon, we guarantee it
We hope you will change your mind about us once the order is received.
Sincerely
PHARMAHUB
C. Ray
pharmahub.to
pharmahub.to
Be patient, they are legit. Make your 1st order a small $ amount if you’re understabley skeptical…Shipping does take awhile, around 15 days plus two businesses days to review payment. It took the 4 day to review my 1st payment, they then rushed the shipping at no additional cost. Customer service does reply
Hello,
Thank you for taking the time to share your review of the site.
We have made a commitment to you by validating the order.
We spare no effort to give you and our customers complete satisfaction;
On behalf of the whole team, we wish you a very good cycle.
Best regards
customer
Great product and customer service. Wasn’t sure at first now I know these…
Wasn’t sure at first now I know these guys are legit. Great product, good customer service and communication. Will be buying all my gear here from now on.
Hello,
Thank you for the great feedback on our site.
We are glad we lived up to your expectations, your satisfaction is our priority.
See you soon for a next order then,
PHARMAHUB
Harold Conrad
New Customer and great source for your needs
Paid for the order on May 4th, everything looked good until today.
When tracking the package via USPS. The message says. Untraceable
Pharmahub has ensured me they will straighten this out.
I am going to give them the chance to make this right as I am a new customer.
I have been assured by PharmaHub that they will deliver, so I am waiting on that now. I will update this review after I receive my products.So the products were delivered 5/26. Pharmahub came through as promised. This company stands by its word and I will absolutely keep using them for future orders.
Thank you PharmaHub!!
Hello,
We are glad to have you as a customer.
Thank you for giving us the benefit of the doubt. We will do our best to live up to your expectations.
We look forward to bringing you good news soon,
Sincerely
JD
Got exactly what i wanted when i…
Got exactly what i wanted when i expected it.
company stayed in touch w me thru out.
good price. good customer support. good product.
Hello,
Thank you for taking the time to share your opinion on the site.
We’re glad we were able to live up to your expectations 🙂
We look forward to seeing you again,
Sincerely
William
First Order with Pharmahub.to
I placed an order with insurance and paid with Zelle on April 15th on April 19th my payment was confirmed then on April 20th I received tracking info.
After that I heard pretty much nothing and checked status everyday as advised but supposedly it shipped.
After contacting customer support several times I was told by an unmarked Agent sometimes to be patient and wait and after 5 days I received an update on April 25th to say it was processed thru Austria and then on May 1st it was inbound to customs and received on May 8th.
I checked before ordering for shipment times and that’s where it’s unclear so just be advised it took my order a total of 24 days or 15 working days to get to me here in the USA.
Shipment was advertised as 3-9 days and another area on the site says 15-20 but I did receive it and when I get back home I can inspect to ensure I received my complete order.
The whole thing is a different way of purchasing but one has to look at what we are ordering so normal protected payment methods are non existent and all you have is the insurance which I highly advise getting.
As far as complaints go I would say the lack of customer interaction is at the top of the list as most of my support questions went unanswered which made me kind of paranoid after reading some reviews, it’s not like they didn’t respond they did but not everytime.
As I said I have received a package but have yet to determine if it’s complete and it did take longer than the 5-20 business days as it was a total of 24 days but the 24 days were total days including one holiday.
I will update my review once I verify my order
Update to Pharmahubs response 05.09.23 02:00
In regard to payment, using Zelle was my chosen method and I received an automatic response after paying that it would take 48hrs to confirm my payment after sending and it took 72hrs and after that 72hrs I received another email saying it had been confirmed and my order was forwarded to your shipping group and 24hrs later I received a tracking number and I was happy with that.
I never received any information in regard to you not seeing the shipment moving and being reshipped.
This review is not a put down I just want people to know that shipment times are estimates and with customs involved it’s always a gamble on how quickly they process so if they are wanting a product quickly they need to be aware of the shipping time I experienced and make their decisions based on reviews submitted.
As I said the biggest issue I had was the lack of replies on several messages I sent and the ones I did receive back were vague and all I was told was to be patient and give it some time to arrive but no worries the package did arrive and I will inspect when I return home.
I do feel I will order again on other products so no worries and thank you for your reply to my initial review.
Update 05.09.23 16:00
Came home and inspected my shipment and was impressed, all products were securely wrapped and in perfect condition.
All dates and codes appear valid but I did go to the Hilma Biocare site and check validities and waiting but I’m sure it will be fine.
All in all I was pleased dealing with Pharmahub and will likely buy again very soon but will keep in mind shipping and customs and will surely always get the added insurance.
Thank you Pharmahub but please work on your responses, I know it’s hard to respond to all but getting back a response goes along way.
Hello,
Thank you for sharing your experience on trustpilot.
Concerning the payment, you have chosen one of the payment methods whose validation time is 3-4 days after receiving the information.
If you have the possibility to pay by btc, I strongly recommend it for the next time, the order will be validated in less than 12 hours and the package will go immediately in transit.
For this order, the preparation time has been respected, however, we have informed you of the shipping situation of the packages coming from this shipping point (France). We follow the shipments closely and after seeing that this one was not moving, we decided to send it back from Austria.
I reassure you that nothing is missing in this package,
We agree with you, choosing the option of delivery with insurance is highly recommended so that the package is covered from any anomalies that may appear.
We take note of your remark about the lack of support.
We will improve on this.
Thank you for placing this order with us,
We look forward to seeing you on the site.
Sincerely,
PHARMAHUB
Cline Mccomas
After a slow start (first package was…
After a slow start (first package was lost in transit) My replacement package (I paid for the insurance) was sent priority mail and I have it here today. Everything is here, exactly what I ordered. I want to say I was not always the most patient person and probably not easy to deal with, but they always answered my E mails professionally and stayed in touch the whole time. They are legit. Happy lifting!!
Hello,
Thank you for your honest feedback and for updating your note. It means a lot to us.
Indeed, following the non-movement of the first package, we decided to send it back in priority from another shipping point.
I’m glad you received it quickly… That was the goal.
We hope to see you soon in order.
With all the best,
PHARMAHUB
Sam
Very Satisfied So Far
I placed my first order on April 1 for Test, Tren and Mast and received it on April 10. I was surprised it arrived that fast since it was a Saturday when I place the order. The product checked out on the manufacturers web site. So far so good. These guys seem to be legit. I already placed another order. I’ll start my cycle next week and will update my review with the results.
Hello,
The entire team is delighted with your shared experience and thanks you for your confidence.
We look forward to seeing you again on order ,
With all the best,
PHARMAHUB
Ryan
One of the best/easiest experiences
After reading reviews on here wanted to give this site a shot and I was extremely glad I did. Beyond satisfied with amazing customer service, fast shipping and even came a lot quicker than expected. Where I see most people going wrong is ordering from a warehouse that’s far away from them, under each product you can see how long it takes after payment is processed, that could take a couple of days and I like the flexibility of being able to pay in several ways. Fast responses and even when I felt like I was being annoying by asking every few days I was reassured I wasn’t and was pleasantly happy to hear they were there for me and kept me posted. Everything came discreetly within a week, ordered on a Monday and came next Monday and overall extremely happy with the experience that they not only have a repeat customer but I absolutely recommend checking them out!
Hi Ryan,
We thank you for your support and your heartwarming comments.
We will always do our best for you and all our customers.
Your satisfaction is our priority.
See you soon on the site and good treatment!
PHARMAHUB
Khafid
7 business days 💪🏿💪🏿💪🏿
3 days to confirm,3 days to get to my doorstep USA domestic is where it’s at 💪🏿💪🏿💪🏿💪🏿
Hi Khafid,
Thank you very much for sharing and your trust. We will always give the best for our customers and do not hesitate to contact us for any request.
PHARMAHUB
MARK BORDA
I was very very skeptical
I was very very skeptical. And I am very happy/satisfied with what I got. I would recommend again. But I have to remember this isn’t amzn or other retailers, so a little patience might be necessary. But trust me, it is way worth it. Thank you.!!!
Hello MARK BORDA
We thank you very much for this feedback and your great support.
Our team will always give the best for your satisfaction and we take in our feedback to improve on all points.
We hope you like the products and we hope to see you again for the next order.
Sincerely
PHARMAHUB
J Gilbert
Excellent performance
Excellent performance. After payment within 2 weeks had the order delivered in good order.
Hi J Gilbert,
Thank you very much for sharing
We always give the best for every customer and will do our best for your satisfaction
Do not hesitate to contact us for any request.
We wish you a good treatment and hope to see you again for the next order
Sportively
PHARMAHUB